Contact TapnShout

Short answer: The fastest way to reach us is WhatsApp +65 8377 7718 or email support@tapnshout.com. We reply in English or Chinese, usually within one working day.

What we can help with

  • Questions before you sign up: see pricing or try the demo.
  • A free one-page report on how your shop shows up on Xiaohongshu: request a free check.
  • Help with your account, NFC stand or QR code: email us with your shop name.
  • Refunds and cancellations: see our refund policy.

Company details

  • Legal name: Start Media Pte. Ltd.
  • UEN: 202224038D
  • Address: 9 Tampines Grande, #02-00 Asia Green, Singapore 528735
  • Email: support@tapnshout.com
  • WhatsApp: +65 8377 7718
  • Hours: Monday to Friday, 9:00 am to 6:00 pm (Singapore time)

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